Accessing System Logs for Teradata/Aprimo Relationship Manager 6.3

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Accessing System Logs for Teradata/Aprimo Relationship Manager 6.3

How do I find the system, error, or PE log files for Aprimo Relationship Manager (formerly Teradata Relationship Manager)?

In ARM 6.3.1.0 and above, here are the steps to access log files online.


Example:




From the ARM URL, remove 'home.do' and replace it with 'logfiles.jsp'



All of the System and Error Log Files as well as the PE Log Files will be listed and available to Download.


Accessing TRM Logs


On that same screen, there is a link called Support Information (at the top).  Clicking this will take you to a page where you can view versions, build numbers, etc.  Or you can access this information by removing 'home.do' and replacing it with 'services/support.xml.'  You can also see environmental information by clicking on the version link on the ARM home page.