Does anyone know of any TCRM user documentation? More specifically, I'm a TCRM user who is new to the tool. My company has the administator documentation that tells me how CPS and RPS interact, but there is no documents about how to schedule a recurring communciation, when and how to use multi-step communications, etc.
I've figured out how to run single step campaigns, but can tell there is much more I could be doing. Unfortunately with the economy being tough right now attending a training semiar that would answer this is out of the question so I'm hoping to self-teach a little bit.
It'll tell you that you need to be registered with Teradata@yourservice. If you aren't, please register (it's free), and it gives you instructions on where to go to find the application manuals (once there, choose "TRM"- this covers not only version 6, but all previous versions also).