Teradata Studio Express: new install on Mac, won't open

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Teradata Studio Express: new install on Mac, won't open

Hello,

I installed Teradata Express Studio (16.10.01) on MacOS Sierra 10.12.6, but when I try to open it I get the message 'An error has occurred'. 

Prior to that I installed not-the-latest version of Java JDK 8 (Java 1.8), for compatibility reasons with other pieces of software - not that it matters, even if I install JDK 9, the issues remain the same.

 

A colleague managed to get his Teradata working on Teradata Express Studio (16.00.02) with Java 1.8, but even when I configure my machine the same way I'm getting the error below (only first lines). 

 

Any ideas what's causing the issue?

Thanks, kasia

 

 

 

!SESSION 2017-10-16 11:04:52.649 -----------------------------------------------
eclipse.buildId=unknown
java.version=9
java.vendor=Oracle Corporation
BootLoader constants: OS=macosx, ARCH=x86_64, WS=cocoa, NL=en_GB
Framework arguments:  -keyring /Users/KULMAK/.eclipse_keyring
Command-line arguments:  -os macosx -ws cocoa -arch x86_64 -keyring /Users/KULMAK/.eclipse_keyring

This is a continuation of log file /Users/KULMAK/Documents/SQLA/.metadata/.bak_0.log
Created Time: 2017-10-16 11:04:54.023

!ENTRY com.teradata.datatools.asterdata.sqltools 2 0 2017-10-16 11:04:54.023
!MESSAGE [SCR] Could not get the service object relevant to the reference. One possible reason is a circularity problem. Another possible reason is that BundleContext.getService() returns null.
	Details:
	Problematic reference = Reference[name = IConnectionService, interface = com.teradata.datatools.connection.services.interfaces.IConnectionService, policy = static, cardinality = 1..1, target = null, bind = setConnectionService, unbind = unsetConnectionService]
	of service component = com.teradata.datatools.asterdata.sqltools
	component implementation class = com.teradata.datatools.asterdata.sqltools.AsterDataSqlToolsPlugin
	located in bundle with symbolic name = com.teradata.datatools.asterdata.sqltools
	bundle location = reference:file:plugins/com.teradata.datatools.asterdata.sqltools_16.10.1.201708101349.jar

!ENTRY com.teradata.datatools.asterdata.sqltools 2 0 2017-10-16 11:04:54.023
!MESSAGE [SCR] ComponentReference.bind(): bind method 'setConnectionService' is not found or it is not accessible!
	Details:
	Problematic reference = Reference[name = IConnectionService, interface = com.teradata.datatools.connection.services.interfaces.IConnectionService, policy = static, cardinality = 1..1, target = null, bind = setConnectionService, unbind = unsetConnectionService]
	of service component = com.teradata.datatools.asterdata.sqltools
	component implementation class = com.teradata.datatools.asterdata.sqltools.AsterDataSqlToolsPlugin
	located in bundle with symbolic name = com.teradata.datatools.asterdata.sqltools
	bundle location = reference:file:plugins/com.teradata.datatools.asterdata.sqltools_16.10.1.201708101349.jar

!ENTRY org.eclipse.equinox.ds 4 0 2017-10-16 11:04:54.023
!MESSAGE Could not bind a reference of component com.teradata.datatools.asterdata.sqltools. The reference is: Reference[name = IConnectionService, interface = com.teradata.datatools.connection.services.interfaces.IConnectionService, policy = static, cardinality = 1..1, target = null, bind = setConnectionService, unbind = unsetConnectionService]

!ENTRY org.eclipse.equinox.ds 4 0 2017-10-16 11:04:54.024
!MESSAGE Could not bind a reference of component com.teradata.datatools.asterdata.sqltools. The reference is: Reference[name = IConnectionService, interface = com.teradata.datatools.connection.services.interfaces.IConnectionService, policy = static, cardinality = 1..1, target = null, bind = setConnectionService, unbind = unsetConnectionService]

!ENTRY org.eclipse.equinox.ds 4 0 2017-10-16 11:04:54.027
!MESSAGE Exception occurred while creating new instance of component Component[
	name = AsterDBService
	activate = activate
	deactivate = deactivate
	modified = 
	configuration-policy = optional
	factory = null
	autoenable = true
	immediate = false
	implementation = com.teradata.datatools.dbaccess.services.aster.impl.AsterDBService
	state = Unsatisfied
	properties = 
	serviceFactory = false
	serviceInterface = [com.teradata.datatools.dbaccess.services.aster.interfaces.IAsterDBService]
	references = {
		Reference[name = ConnectionService, interface = com.teradata.datatools.connection.services.interfaces.IConnectionService, policy = static, cardinality = 1..1, target = null, bind = set, unbind = unset]
	}
	located in bundle = com.teradata.datatools.dbaccess.services_16.10.1.201708101349 [33]
	modified = 
	configuration-policy = optional
	factory = null
	autoenable = true
	immediate = false
	implementation = com.teradata.datatools.connection.services.impl.ConnectionService
	state = Unsatisfied
	properties = 
	serviceFactory = false
	serviceInterface = 

 

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