Customer having trouble installing Teradata Express on Window 2003 Server

Database
Teradata Employee

Customer having trouble installing Teradata Express on Window 2003 Server

Here is the log of his attempts to install Teradata Express on various Windows servers. These are 2003 Windows Intel servers.

Would appreciate insight into why our customer is having these issues.

-----------------------------------------------

RCCLPLM20W

Microsoft Windows Server 2003 Enterprise Edition SP1

Dual-Core AMD Opteron Processor 8214 @ 2.20 GHz

Installation failed

01/06/10 08:58:58 CreateDeviceInfo DevInst 3350

01/06/10 08:58:58 InstallDriver::CreateDeviceInfo done

01/06/10 08:58:58 Error(0xe000020b) @ 480, SetupDiSetDeviceRegistryProperty failed

-----------------------------------------------

RCCLSDS1W

Microsoft Windows Server 2003 Standard Edition SP2

Intel Xeon CPU 5160 @ 3.00 GHz

Installation failed

01/06/10 08:40:34 CreateDeviceInfo DevInst 3ef8

01/06/10 08:40:34 InstallDriver::CreateDeviceInfo done

01/06/10 08:40:34 InstallDriver::SetDeviceRegistryProperty done

01/06/10 08:40:35 DeviceInstallParams.cbSize 128

01/06/10 08:40:35 DeviceInstallParams.Flags 0

01/06/10 08:40:35 DeviceInstallParams.FlagsEx 0

01/06/10 08:40:35 DeviceInstallParams.hwndParent 0

01/06/10 08:40:35 DeviceInstallParams.MsgHandler 00000000

01/06/10 08:40:35 DeviceInstallParams.MsgContext 00000000

01/06/10 08:40:35 DeviceInstallParams.FileQueue 0

01/06/10 08:40:35 DeviceInstallParams.DriverPath

01/06/10 08:40:35 InstallDriver::SetupDiGetDeviceInstallParams done

01/06/10 08:42:30 UpdateDriverForPlugAndPlayDevices status(0x800b0100) @ 551

-----------------------------------------------

PWUSCHAMD02

Microsoft Windows Server 2003 R2 Enterprise x64 Edition SP2

Intel Xeon CPU E7440 @ 2.40 GHz

Installation failed

01/21/10 12:35:55 InstallDriver::CreateDeviceInfo done

01/21/10 12:35:55 InstallDriver::SetDeviceRegistryProperty done

01/21/10 12:35:55 Error(0xe0000235) @ 497, SetupDiCallClassInstaller failed

-----------------------------------------------