Teradata Manager Alert policy Send an E mail doesn't work for every ENV

Database
Enthusiast

Teradata Manager Alert policy Send an E mail doesn't work for every ENV

Hello,

In my Teradata Manager, I defined different  alert policies for different environemets (dev, qua, prod).

The function Send an E mail works for two environements but not for one.

Anyone knows the possible reason? And is there a special config to define to make it work?

Thanks

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2 REPLIES
Teradata Employee

Re: Teradata Manager Alert policy Send an E mail doesn't work for every ENV

There are a bunch of things to analyze here to determine root cause. Are these different Teradata Manager instances or leveraing one? I'm guessing different instances. If email is working on two but not the other, then your know SMTP operations are functional but may not be setup correctly for that third instance. Can you generically spawn an SMTP operation from that Teradata Manager instance? You may want to review your setup. Honestly, I would suggest getting with the Teradata Global Support Center to help you isolate this issue which appears to be configuration related.

Enthusiast

Re: Teradata Manager Alert policy Send an E mail doesn't work for every ENV

Thanks for you reply, gryback.

There is only one manager instance. All the policies are defined in this unique instance.