Question regarding support from Teradata Partners

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Enthusiast

Question regarding support from Teradata Partners

Hi,

 

I know Teradata provides amazing support and upgrades, however I was wondering if any Teradata partners are also capable of providing support for Teradata hardware/software? 

 

I asked a similar question in regards to Teradata Hadoop software, however I am also wondering about this on a greater level.

 

Thanks in advance. 

 

T


Accepted Solutions
Apprentice

Re: Question regarding support from Teradata Partners

Hi,

To be honest I doubt if most of the partner organisations would have this capability, they tend to focus on ensuring that their products run against the Teradata database.Some will be able to 'consult', but probably a minority.

Cheers,

Dave

 

Ward Analytics Ltd - information in motion
www: http://www.ward-analytics.com
1 ACCEPTED SOLUTION
6 REPLIES
Apprentice

Re: Question regarding support from Teradata Partners

Hi,

In general the answer is 'No'. The only company 'licensed' to provide technical support for TD hardware or software is Teradata themselves. There are lots of companies that are able to provide consulting 'support' - but I suspect you're referring to break/fix type support.

Cheers,

Dave

Ward Analytics Ltd - information in motion
www: http://www.ward-analytics.com
Enthusiast

Re: Question regarding support from Teradata Partners

Hi Dave,

Thanks so much for the reply. Extremely helpful. I am referring to break/fix or update-esque support. 

 

However, could you delve more into consulting 'support?' Do you have any examples off the top of your head? (is Ward Analytics one?)

 

Thank you! 

Apprentice

Re: Question regarding support from Teradata Partners

Hi,

Sorry, a poor choice of words from me.

I really only meant companies who can provide consulting services to Teradata customers. The 'support' aspect is really helping customers to get the most/more out of their Teradata investment.

To re-iterate, for break/fix/upgrade type support you've really got to go to Teradata.

Sorry for any confusion.

Cheers,

Dave

Ward Analytics Ltd - information in motion
www: http://www.ward-analytics.com
Enthusiast

Re: Question regarding support from Teradata Partners

Thank you David! That clears it up. 

 

If you have the time, do you know any companies that would act as "consulting support services" for Teradata? In that these companies would be able to redirect you to Teradata for maintenance and support. (I assume most of their partners would have this capability?) 

 

Thanks again!

Apprentice

Re: Question regarding support from Teradata Partners

Hi,

To be honest I doubt if most of the partner organisations would have this capability, they tend to focus on ensuring that their products run against the Teradata database.Some will be able to 'consult', but probably a minority.

Cheers,

Dave

 

Ward Analytics Ltd - information in motion
www: http://www.ward-analytics.com
Enthusiast

Re: Question regarding support from Teradata Partners

Thanks Dave! Help much appreciated.