A customer satisfaction solution should not only tell you how your customers feel today, but also how they got there and what actions they are likely to take tomorrow. Traditional methods of measuring satisfaction rely on simplistic survey-based approaches. Teradata Aster's Customer Satisfaction Index (CSI) solution brings together all of your data from all of your sources to dynamically construct, reveal and evaluate each step of every customer journey.
Consumers rely on Search more than any other tool on your site, yet 30-40% of searches perform poorly and under deliver. With competitors just a simple tap or click away, you cannot afford to let these potential customers get away. Optimizing On-Site Search using Aster Solutions has increased both revenue and average order size and has lifted conversion rates by as much as 25%.
Hackers make the news when they successfully breach a network, but the bigger threat comes from authorized users: 58% of data breaches originate from Insiders. Put Aster’s Insider Threat Solution in place to detect anomalous and suspicious behavior across all of your various network activity logs. Our relational data repository can span multiple point solutions to give a comprehensive perspective and illuminate malicious insider behavior.
Healthcare's complexity and costs are escalating at alarming rates. Aster's Healthcare Analytics Bundle lets you capitalize on all the available data to help you optimize your efforts. Whether you are a provider, an insurance company, a pharma company or a government agency, you can leverage our big data analytics to inform all aspects of your business and health provider operations.
Offers Teradata Aster AppCenter Apps Built to Address:
Digital messaging offers benefits of speed and ease to every enterprise, but these unregulated tools are increasingly implicated in a range of offenses. A single message can violate company policy just as easily as it violates federal laws landing the company in court and costing millions to defend. Aster's Compliance Solution uses text and graph analytics to reduced case loads by 90% while automating and streamlining the entire workflow of screening messages and attachments.
Your customers leave breadcrumbs across all channels during their journey with you. Your Customer Journey Analytics solution should make it easy to connect those breadcrumbs so you can better market to your customers and improve your operations. With Aster's Customer Journey Guided Development Interface (GDI) and AppCenter, you can visually build journeys on the fly, identify customers who have taken those paths, predict their next steps, and operationalize reporting on key metrics.
Product recommendations should make your customers feel like you know them. And they should help your bottom line. Whether you are trying to find the best customers for this season's hottest striped purples pants, or you need to move 100 gallons of milk before they expire, Aster's Product Recommender solution helps you leverage advanced analytics on all your data to make customer-centric product recommendations.
Provides the Ability to: