Studio Express 14.10 Startup Error

Teradata Studio
Enthusiast

Studio Express 14.10 Startup Error

I was able to run 14.01 on my Windows 7 laptop but after installing 14.10 today, I just get a popup window saying "Java was started but returned exit code=1".

I have both Java 1.6 and 1.7 installed if that matters.

19 REPLIES
Teradata Employee

Re: Studio Express 14.10 Startup Error

Can you verify that you have the correct 32-bit or 64-bit version of Studio Express and JRE.  Is there an error log in your configuration directory?

Enthusiast

Re: Studio Express 14.10 Startup Error

32 bit version.  What is the path to the configuration directory?

Teradata Employee

Re: Studio Express 14.10 Startup Error

If you have installed the 32-bit version of Studio Express, run the java -version command and verify that the 32-bit version of JRE is returned.

The configuration directory is located in the install location, default is: C:\Program Files (x86)\Teradata\Client\14.10\Teradata Studio Express\configuration

Enthusiast

Re: Studio Express 14.10 Startup Error

No error log in that location.  I do have Java installed as it was used in my 14.01 version of Studio Express.

1.7 1.7.0_51 http://java.sun.com/products/autodl/j2se C:\Program Files (x86)\Java\jre7\bin\javaw.exe   true
1.6 1.6.0_23 http://java.sun.com/products/autodl/j2se C:\Program Files (x86)\Java\jre6\bin\javaw.exe   true

A startup error window pops up when I try to run 14.10.  Is this information logged somewhere?  I cannot copy the text out of it but that info may be helpful.

Teradata Employee

Re: Studio Express 14.10 Startup Error

Also look for log file in the .eclipse/<installInstance>/configuration which is located in your <USER> directory.

Open a DOS window and run: java -version command. For example, 

C:\Windows\System32>java -version

java version "1.6.0_20"

Java(TM) SE Runtime Environment (build 1.6.0_20-b02)

Java HotSpot(TM) 64-Bit Server VM (build 16.3-b01, mixed mode)

Both 1.6 and 1.7 are supported. 

Enthusiast

Re: Studio Express 14.10 Startup Error

If I go to Control Panel...(Java 32-bit), the Java Control Panel shows me info on version 1.6 and 1.7, but the DOS window method yields the below.

c:\Windows\System32>java -version

'java' is not recognized as an internal or external command,

operable program or batch file.

Enthusiast

Re: Studio Express 14.10 Startup Error

FYI, I have uninstalled Java 1.6 and now only have 1.7.  My other Java software seems to be working fine.  I did notice this on the popup window from Studio Express when I try and run it:

Java was started but returned exit code=1

C:\Program Files (x86)\Java\jre7\bin\javaw.exe

-Dosgi.requiredJavaVersion=1.6

Teradata Employee

Re: Studio Express 14.10 Startup Error

When you installed Studio Express 14.10.01 it should ask you for the location of your JRE. Can you uninstall Studio Express and try to re-install. It should find your JRE 1.7 version.

Enthusiast

Re: Studio Express 14.10 Startup Error

Just did an uninstall and re-install where it found the JRE 1.7, but I still get the popup with the same startup error info:

Java was started but returned exit code=1

C:\Program Files (x86)\Java\jre7\bin\javaw.exe

-Dosgi.requiredJavaVersion=1.6

There is a lot of other info in this popup error message box. Is this info logged anywhere besides what we discussed previously?