Accept my apologies as I was on vacation. I don't have access to ftp location and believe me this issue is hampering our work. Please grant me access on this location.
At this point, I will have to ask you to open an incident and go through the GSC to resolve this.
I am probably not the correct person to try to grant you access to the FTP site.
And the GSC will be able to handle the large files you would need to send.
I would also recommend you upgrade to the latest version of 16.20 TPT, in case something you are experiencing is fixed by one of the most recent patches.