Teradata Parallel Transporter Wizard 13.10 Issues

Tools & Utilities
Teradata Employee

Teradata Parallel Transporter Wizard 13.10 Issues

When using TPT Wizard 13.10 I am not able to save a job. When I get to the Finish and Submit dialog screen, I click on "Finish" and nothing happens. Then I click on Cancel and a dialog box asks me if I want to cancel with unsaved job?.

Has anyone run into this issue and how can it be fixed?
19 REPLIES
Teradata Employee

Re: Teradata Parallel Transporter Wizard 13.10 Issues

So, I fixed this problem as it was related to permissions on the directories where the wizard was installed.

Now I have a new issue...I get a script generation error...but the erro code is :UNKNOWN_ERROR
the error description is: An unknown error occured while generating the script (error code: UNKNOWN_ERROR)
Error Context:

I have no way to resolve this error as I am not an XML expert. Seems like in the jobrun directory there is the beginnings of a script, but nothing that tells me why it could not complete.

Any ideas on how to resolve this error message and submit the job succesfully?
Enthusiast

Re: Teradata Parallel Transporter Wizard 13.10 Issues

Aye you on Windows 7? For which directory you had the issue?

Re: Teradata Parallel Transporter Wizard 13.10 Issues

Hi everybody,

I'm getting a strange issue when I try to run the Teradata Parallel Transporter Wizard.
Every time I click in the icon to run it the command prompt that pop up shows the message bellow:

Info: Launching Teradata Parallel Transporter Wizard ...
Keep this window running.
This window will automatically close after exiting
Teradata Parallel Transporter Wizard.

java version "1.6.0_24"
Java(TM) SE Runtime Environment (build 1.6.0_24-b07)
Java HotSpot(TM) 64-Bit Server VM (build 19.1-b02, mixed mode)

Exception in thread "main" java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\Teradata\Client\13.10\Teradata Parallel Transporter\bin\wwhelp.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform
at java.lang.ClassLoader$NativeLibrary.load(Native Method)
at java.lang.ClassLoader.loadLibrary0(Unknown Source)
at java.lang.ClassLoader.loadLibrary(Unknown Source)
at java.lang.Runtime.loadLibrary0(Unknown Source)
at java.lang.System.loadLibrary(Unknown Source)
at com.teradata.jgui.webworks.WWHelp.(Unknown Source)
at com.teradata.jgui.webworks.WebWorksHelp.initialize(Unknown Source)
at com.teradata.jgui.framework.TDHelp.getInstance(Unknown Source)
at com.teradata.jgui.framework.GUIFramework.(Unknown Source)
at com.teradata.jgui.framework.GUIFramework.runGUIFramework(Unknown Source)
at com.teradata.jgui.twb.TWBGui.main(Unknown Source)

Would someone have a clue to fix this issue and run the TPT properly?

I'm running through windows 7 64 bits with teradata tools version 13.10]

Appreciate any help!
Thanks in advanced.

Re: Teradata Parallel Transporter Wizard 13.10 Issues

I figure out i need to install a version 64bits of Teradata Tools, but it's not free to download, only the 32bits version is available to download at Teradata website.
I reckon the 64bit version is only available when you buy the database.
Since I'm only studing the Teradata database I'm not able to have it.
Any way I'm studing and doing all I need through fastload, fast export and multiload.

Thanks all that have read this post and tried to figure out.
Enthusiast

Re: Teradata Parallel Transporter Wizard 13.10 Issues

You can use the VMWare player to fiddle with the 32/64 bit system issue. I installed the demo version of teradata ( 32 bit ) on my 64 bit system using vmware player.
Teradata Employee

Re: Teradata Parallel Transporter Wizard 13.10 Issues

TPT only runs in 32-bit mode. We do not have a 64-bit version of TPT.
So trying to install a 64-bit version of Teradata Tools will not work.
Checking with development, it looks like the Wizard is only supported with JRE 1.4 and 1.5.
It looks like the problem above is from using 1.6.
Try JRE 1.5 and see if the issue is solved.
(And yes, it looks like we did not document this, and so we need to fix this.)
-- SteveF

Re: Teradata Parallel Transporter Wizard 13.10 Issues

Had the same problem.  In my case I was able to get it to work using JRE 1.6 given a workaround provided by Teradata support. 

Enthusiast

Re: Teradata Parallel Transporter Wizard 13.10 Issues

There are several coding errors in the Wizard that need to be fixed for it to work.  I just uninstalled 13.10 for 14.0 and my tweaked version was removed in the uninstall or I'd post it.

Fan

Re: Teradata Parallel Transporter Wizard 13.10 Issues

Hi,

I have installed TTU TPT 13.10.02 on a Windows 2003 64 bit server.

Atfer reading the above I get a bit concerned and have a few questions.

A) "TPT only runs in 32-bit mode. We do not have a 64-bit version of TPT"

B) "Checking with development, it looks like the Wizard is only supported with JRE 1.4 and 1.5."

1) Is it supported running TPT on a 64 bit platform?

2) Which Java versions are supported? Is 1.6 supported?

3) Should Java be 32 or 64 bit?

Thanks

Frans