Does Teradata exisit in the UK?

Training

Does Teradata exisit in the UK?

I have been trying desperately to contact Teradata in the UK for the past week to find out about training. However, I am unable to get hold of anyone in the UK and Im starting to doubt if this company actually exisits. I have tried different UK telephone numbers from the Teradata website. Most of the time I go straight through to someones voicemail. On another occassion I went through to ATM about fixing cash machines. All I want to do is book a training course. You would have thought that the contact details on the Teradata brochure would be helpful. However the email address provided fails to deliver. If you dont believe me try for yourself:

If you dont believe me try for yourself:

Teradata UK Training Course Catalog
http://www.teradata.com/t/TEN/Customer-Education-Course-Catalog-2H-2010-UK/

You would have thought the UK Office contact page would be helpful:

Teradata UK Limited
Kevin Long
Phone: +44 (0) 207 535 3602

The voicemail I go to isnt even Kevin Long. It is omeone called Jose.

What the hell is going on? Has Teradata been created from my imagination? Ahhhhhhhhhhhhhhh!
6 REPLIES
Teradata Employee

Re: Does Teradata exisit in the UK?

Sorry to hear you have had such a hard time finding contact information. Please go to TeradataEducationNetwork.com for information on Teradata training. Specifically, this Contact Us page should give you the information you're looking for, for an Education Consultant: http://www.teradata.com/t/TEN/contactus/ . In addition, you can go here to download a course catalog http://www.teradata.com/t/TEN/catalogs/.

There is also a Teradata Education Network (TEN) FAQ site http://www.tensupport.com/faq/ that would also point you to the Contact Us page if you searched on a particular region. Again, sorry for your troubles, and hope this helps get you on the right track.

Re: Does Teradata exisit in the UK?

I have tried the contact deatils from Teradata but with no luck. Just to be very clear:

1) Teradata UK Catalog only seems to run from Jan - June. We are now in the month of July!

2) In the Teradata UK Catalog the contact details are:
Phone: +44 (0) 780 323 17 25
E-mail: oscar.egbogu@teradata.com

I think these contact details are no longer valid. The telephone number is actually a mobile number (rather than landline) and always goes to voicemail. The email address always returns delivery failure so I assume this is also no longer valid.

3) As I have already mentioned, the main contact details for the UK also appear to be no longer valid:

Teradata UK Limited
Kevin Long
Phone: +44 (0) 207 535 3602

I am heavily experienced in this field. I strongly suggest you settup up a UK Office to help service your customers as this is a growing market.
Teradata Employee

Re: Does Teradata exisit in the UK?

I have confirmed that although Europe has many classes scheduled and viewable from the Teradata Education Network, their catalog that is available for download on the site, is outdated (Jan-June). The proper people have been notified of this anomaly.

However, if you do use the contact us link provided yesterday http://www.teradata.com/t/TEN/contactus/ and scroll down to Europe/Middle East/Africa, you will see the acting contact for the UK is Kosima Koerner-Guenther. Her Email address and phone number are provided here as well. Please let us know if you still have trouble contacting someone, after trying Kosima.

In the meantime, we are trying to get our hands on a current catalog for the site. Will let you know when that's available.

Re: Does Teradata exisit in the UK?

Thats fantastic. Many thanks for the prompt response!
Teradata Employee

Re: Does Teradata exisit in the UK?

No problem. Also alerted the Training folks in the UK to the fact that the outdated contact information in the old (Jan – June 2010) catalog is causing confusion... They are currently working to update their catalog for the second half of the year and I will post to this forum topic when the new catalogs are available on TeradataEducationNetwork.com.

In addition, I have also sent communications regarding the contact info you found on Teradata.com for Kevin Long… I have determined that the number they reference is actually for the secretary of the group in which Kevin is a member, and I’m trying to get confirmation that, that is what is intended.

Thanks for your patience. Our apologies for any frustration you may have experienced.
Teradata Employee

Re: Does Teradata exisit in the UK?

The EMEA catalogs and schedule for the 2nd half of 2010 are finally available at http://www.teradata.com/t/TEN/catalogs/.