Data collectors fail with the following error -- Unable to retrieve Teradata database version or retrieved unkn

Viewpoint
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Data collectors fail with the following error -- Unable to retrieve Teradata database version or retrieved unkn

Data collectors are failing with the following error:

"Unable to retrieve Teradata database version or retrieved unknown Teradata database version". Tried disabling and enabling the system so that system data collector runs and clears this error. But no luck on this. Can you suggest?

1 REPLY
Teradata Employee

Re: Data collectors fail with the following error -- Unable to retrieve Teradata database version or retrieved unkn

Have you granted permissions to the data collection user as in the Installation & Configuration guide?

Or is your Viewpoint version perhaps back-level compared to the database version?