ERROR: Unable to start viewpoint

Viewpoint
Teradata Employee

ERROR: Unable to start viewpoint

Hi All,

I'm unable to start viewpoint in TD Express 15.10

All services are running fine but can't start viewpoint:

TD-EXPRESS:/opt/teradata/viewpoint/bin # vp-control.sh start

Thu Feb 4 20:42:26 EST 2016  Starting all Teradata Viewpoint services.

Thu Feb 4 20:42:26 EST 2016  tdactivemq: starting...

Starting Teradata ActiveMQ                                                                                                                      done

Thu Feb 4 20:42:26 EST 2016  tdactivemq: started

Thu Feb 4 20:42:26 EST 2016  camalert: starting...

Starting Teradata Alert Service                                                                                                                 done

Thu Feb 4 20:42:26 EST 2016  camalert: started

Thu Feb 4 20:42:26 EST 2016  tmsmonitor: starting...

Starting TMSMonitor                                                                                                                             done

Thu Feb 4 20:42:26 EST 2016  tmsmonitor: started

Thu Feb 4 20:42:26 EST 2016  dcs: starting...

Starting DCS                                                                                                                                    done

Thu Feb 4 20:42:26 EST 2016  dcs: started

Thu Feb 4 20:42:26 EST 2016  viewpoint: starting...

Starting Viewpoint                                                                                                                              failed

Thu Feb 4 20:42:37 EST 2016  ERROR: Unable to start viewpoint.

Firefox:

Firefox can't establish a connection to the server at 127.0.0.1

Firefox can't establish a connection to the server at 127.0.0.1/c

Firefox can't establish a connection to the server at 127.0.0.1:80

Firefox can't establish a connection to the server at 127.0.0.1:9080

Anyone having the same issue or know to fixe this. Thank you

4 REPLIES
Teradata Employee

Re: ERROR: Unable to start viewpoint

If the Viewpoint portal isn't starting, then of course Firefox won't connect.

Take a look at the end of /opt/teradata/viewpoint/portal/logs/viewpoint.log to see if more detailed error information is available.

Re: ERROR: Unable to start viewpoint

Hi Fred,

I am also facing the same problem and I see below error in the log.

ERROR 10 Apr 2012 22:38:26,368 [main] [org.apache.activemq.broker.BrokerService.<clinit>(160)] Failed to resolve localhost

ERROR 10 Apr 2012 22:38:31,033 [main] [net.sf.ehcache.Cache.<clinit>(128)] Unable to set localhost. This prevents creation of a GUID. Cause was: TDExpress140_Sles10: TDExpress140_Sles10

java.net.UnknownHostException: TDExpress140_Sles10: TDExpress140_Sles10

I am able to connect to the database via SQL Assistant and bteq.

But I don't have a clue why it is throwing unknown host exception.

Could you please help on this. Thanks in advance.

Re: ERROR: Unable to start viewpoint

You can edit your hosts (/etc/hosts) file and add hostname beside to localhost. To get hostname of local vm, run hostname command, and then try restarting services.

 

From the error, your hostname looks to be "TDExpress140_Sles10"

Teradata Employee

Re: ERROR: Unable to start viewpoint

Is your system clock really set to April 2012? Or is that just an old log message that was left when the VM image was built.