Problem with data collectors not fucntioning

Viewpoint
Fan

Problem with data collectors not fucntioning

We recently installed view point and tried to configure the system but we are not able get the data collectors to function.  We get the following error message:

Unable to get Teradata account information!org.springframework.jdbc.CannotGetJdbcConnectionException: Could not get JDBC Connection; nested exception is org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory ([Teradata Database] [TeraJDBC 13.10.00.03]

Any thoughts?

1 REPLY
Teradata Employee

Re: Problem with data collectors not fucntioning

Did you follow the instructions in the Viewpoint Configuration Guide? In particular, setting up the Viewpoint login and all the necessary grants for permissions?