I have experienced some difficulties when trying to change the priority of a session (Viewpoint 13.11 previously and now Viewpoint 14):
sometimes it works, most of the time it doesn't !
I can change the priority for a session, and the next attempt is not even possible, with a somewhat "inactivated display",
i mean no access at all to the next steps...
Logout/Logon does not give access again.
Is it a client-side trouble ? or a Viewpoint issue ?
Details: IE 7 , Windows XP/SP3
Thanks for help,
I'm not aware of any issues related to changing the priority of a session. If you continue to experience this issue, please open a support incident so that we can properly troubleshoot the issue.
Some details and news: one attempt to change priority at session level for a user was successful, and a second one too for another session of the same user, but no way to change other users priority.
Thus after a cleaning operation to lighten Viewpoint in memory (removal of portlets and reducing the number of pages displayed in Query Spotlight portlet).
I have no idea of a link or constraint between Viewpoint administrator account and database active users ...