Same problem here , but in my case version is Teradata Viewpoint V14.10.00.04-b38 and i know the cert file is valid , because i was able to import it into a 14.00 viewpoint server using a non gui procedure shown below:
TDExpress14.0.3_Sles10:~ # /opt/teradata/jvm64/jdk5/bin/keytool -import -alias my_alias -keystore /etc/opt/teradata/viewpoint/certs -trustcacerts -file companyCA.cer
The purpose if this is to use LDAPS for auth.
This required restart of the viewpoint server. Should we attempt the older CMD procedure instead if the GUI fails ? Please advise.