Receiving Key not found: 'DBTree' error when trying to use Teradata SQL Assistant

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Receiving Key not found: 'DBTree' error when trying to use Teradata SQL Assistant

Hello,

I'm seeing over 200+ users recieving error:

Key not found: 'DBTree'

Parameter name: key

Unexpected Error: Refer to the following file for details:
C:\Users\{user}\AppData\Roaming\Teradata\SQLAssistant\SQLAError.txt

 

Now I know there is a workaround, but this keeps coming back and users are having the same issue over and over. Does anyone know why this keeps happening? Is there no permanent fix? We can't keep doing this for users.