Register Now: What’s Missing In Your Net Promoter Score?

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Teradata Employee

When we talk with companies about new ways to measure and understand customer satisfaction and customer effort, the conversations almost inevitably turn to the limitations of Net Promoter Score at some point. I’ve had such conversations with companies in the United States, Europe, Central America, and Asia, so it seems fair to think the concerns about NPS are widespread.

With that in mind, we are hosting a webinar in two weeks titled “What’s Missing In Your Net Promoter Score?” My colleague Charles Fournier and I have talked with many companies, especially in the past year, about their challenges with NPS. We hear weekly from customers who want to leverage the data they have from all the channels through which they interact with customers for dynamic and more robust insights into customer satisfaction.

Read more on the Aster Analytic Solutions blog.