Net Promoter Score has long been the most common measure of customer satisfaction, but how can you go beyond the score and actually understand sentiment at a granular level over the entire customer journey?
In this upcoming webinar, we’ll share how a large U.S.-based telecommunications company implemented the Teradata Aster Customer Satisfaction Index (CSI) solution to gain a deeper view into satisfaction at each touch point, nurturing the customer relationship to create greater brand loyalty and reduce churn. You’ll learn how you can:
Incorporate customer data across all touch points to truly understand the customer journey
Gain transformational impact across your organization to help you reduce churn and improve segmentation
Integrate with BI tools, marketing solutions, and other systems to operationalize insights and impact your bottom line
Ryan Garrett has nearly a decade of experience in big data analytics and has worked as a vendor, implementer and end user on dozens of analytics-driven customer acquisition and retention initiatives. As part of the Teradata Aster Solutions team, he helps companies from a variety of industries leverage advanced analytics through business-ready solutions to better understand and improve their relationships with customers. Ryan holds an MBA from Boston University.
Joining Teradata in 2012, Charles Fournier brings over 19 years of experience in the Telecommunications, Cable, Satellite, and Digital Media & Commerce industries, executing BI and market research solutions. He has led strategic business intelligence programs, which include developing and implementing geo-spatial advanced analytics and system-of-record reporting infrastructures for sales, compensation, inventory, and finance. Charles Fournier is a native of Louisiana and currently resides in New Orleans. He attended LSU, where he earned a BA and MA through the College of Humanities and Social Sciences.
Amy is Senior Product Marketing Manager at Teradata responsible for product marketing and Aster community. She has diverse experience across product marketing, marketing strategy and product management from leading enterprise software companies such as SAP, Accenture, Cisco and Intuit. Amy received her Masters in Software Management from Carnegie Mellon University