Just downloaded and am now setting up an updated TD Express 220.127.116.11 system (40GB).
I've got the Viewpoint data collectors all running ok and I've run the PDCR dip scripts to set up those databases and users. All ok so far.
I'm trying to setup the PDCR jobs but coming across the message shown above ("Performance Data Collection is either not installed or the version is not supported."). This is shown in the "Performance Data Collection" portlet, where you configure and monitor the PDCR jobs.
I went into 'Edit Jobs', added the PDCRAdmin credentials. Clicked the 'test' button and all is ok.
I then changed some times of day when the jobs should run and clicked 'Save'.
It is at this point when I'm returned ot the main 'job status' display of the "Performance Data Collection" portlet that I see this message.
I have restarted all Viewpoint services.
I have restarted the dbms.
Table PDCRData.PDCR_Parameters contains one row which is:
In this VM the Viewpoint version is 18.104.22.168-b21.
The PDCR portlet is version 22.214.171.124.
I can't find anything on TaYS or Community.
Anyone else hit this? Anyone got any ideas?
Just noticed that user PDCRAdmin is logged on and seems to be running queries. I'm going to change the query logging rules to get some detail info on those queries.
In the meantime if anyone has any info that would be useful.
In case anyone else encounters this I think the problem/solution is described the following TD knowledge article:
Basically, support for PDCR 16.10 requires Viewpoint 126.96.36.199.
Thanks for this info. I just ran into the same issue in our production environment. We just had Teradata upgrade us to 16.10 and they gave me the latest PDCR to install. PDCR collection works fine from cron, but viewpoint gives me the error it's either not installed or supported.