We recently installed view point and tried to configure the system but we are not able get the data collectors to function. We get the following error message:
Unable to get Teradata account information!org.springframework.jdbc.CannotGetJdbcConnectionException: Could not get JDBC Connection; nested exception is org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory ([Teradata Database] [TeraJDBC 13.10.00.03]
Did you follow the instructions in the Viewpoint Configuration Guide? In particular, setting up the Viewpoint login and all the necessary grants for permissions?